• Home
Login

Country

Our Policies

At El Rincón de María, we aim to provide you with the best shopping experience possible. Please read our comprehensive policies below to ensure a smooth transaction.

Shipping

Order Processing Times:

  • We strive to process and ship orders within 1-2 business days.

  • During peak seasons (e.g., Semi-Annual Sales, Holidays), processing may take 3-4 business days.

  • Once an order is placed, it cannot be canceled. No exceptions.

Order Cut-Off Time:

  • Orders placed after 12:00 PM EST will be processed the next business day.

  • Orders placed during business hours will ship the following business day. No exceptions.

Estimated Delivery Windows:

  • You will see an estimated delivery date at checkout based on your selected shipping method.

  • Ensure all order details are correct before confirming; we cannot modify orders once confirmed.

  • For inquiries, contact us with your order number at info@shopelrincondemaria.com.

Discount Codes:

  • Discount codes must be applied at checkout. We cannot apply them retroactively.

Shipping Confirmation & Tracking:

  • Once dispatched, you’ll receive a confirmation email with a tracking number to track your order.

Shipping Holidays:
We do not ship on weekends or observed holidays. Our 2025 observed holidays include:

  • January 1st – New Year’s Day

  • January 20th – Martin Luther King Day

  • February 17th – President’s Day

  • April 15th-18th – Holy Week

  • May 26th – Memorial Day

  • June 19th – Juneteenth

  • July 4th – Independence Day

  • September 1st – Labor Day

  • October 13th – Columbus Day

  • November 11th – Veterans Day

  • November 27th-28th – Thanksgiving Day

  • December 24th-25th – Christmas Day

Expedited Shipping:

  • If urgent delivery is needed, contact us at info@shopelrincondemaria.com or by phone before placing your order.

  • Expedited shipping applies to all orders, including Next Day and Two Day Expedited orders. If no special request is made, standard processing times apply.

Shipping Costs:

  • Domestic USA & PR:

    • Shipping rates and delivery times are calculated at checkout based on your location.

    • We offer free shipping on orders over $150 via Ground Advantage (tracking included). Note: This option does not include insurance.

    • For insured shipping, select USPS Priority or UPS.

  • International Orders:

    • International shipping rates are calculated at checkout.

    • Customers are responsible for all applicable duties, tariffs, and customs fees.

    • If you refuse to pay customs fees, the package may be abandoned, and we cannot return it or offer store credit.

 

Local Delivery (Miami Area):

  • We offer local delivery via Uber Package with the following conditions:

    • Orders placed with this option will ship the next business day.

    • Provide your phone number at checkout for coordination.

    • You must meet the driver at your driveway or provide lobby instructions.

    • Once handed to the Uber driver, El Rincón de María is no longer responsible for lost or stolen items.

    • If delivery fails, you will be charged both the delivery fees and an additional fee for re-delivery.

  • Delivery Fees:

    • Up to 3 miles: $10

    • Up to 5 miles: $15

    • Up to 7 miles: $20

  • Pickup Option (Miami Office):

    • Available by request.

    • Contact us to arrange this option.

    • Orders approved for pickup are subject to the standard 15-day exchange period, starting from the first business day after approval.

    • For any issues, reach us at info@shopelrincondemaria.com with your order number.

Shipping Claims & Liability:

  • We offer Ground Advantage via USPS for cost-effective shipping. This option does not include insurance. For insurance, select USPS Priority or UPS.

  • Lost, Stolen, or Damaged Packages:

    • We are not liable once a package is dispatched. For issues, please contact the carrier directly.

    • It is very rare for orders to get lost or stolen, but it does happen! We always strongly suggest choosing an insured shipping option for your order, even though it may be more expensive. Our store isn’t liable in these cases, and you will need to open a claim with the carrier.

  • Damaged Packages:

    • If your package or item is damaged, contact us within 24-48 hours of receipt. We will work to resolve the issue. In most cases, we may offer the option to repurchase items at a discounted rate.

  • Returned Packages Due to Insufficient or Incorrect Address:

    • If your order is returned to our office because of an insufficient or incorrect address, you will be responsible for the shipping costs when the order is re-shipped.

    • Standard return windows apply to these packages.

For any other questions or additional support, please reach out to us at info@shopelrincondemaria.com with your order number and someone from our team will get back to you in 24-48 hours.

Returns & Refunds

Please understand that we are a small business! We thrive on bringing you weekly new arrivals and limited inventory per style. If for any reason you wish to return your purchase, we will offer a store credit.

Your store credit will be added directly to your Rincon account and will be valid for 6 months from the date of issuance. Refunds to the original form of payment will only be provided if there are inventory issues with your order that prevent us from fulfilling it. No other exceptions will be made.

RETURN CONDITIONS

  • You can return eligible item(s) for store credit within 15 days from the delivery date. Items must be received within 15 days; late returns will not be accepted.

  • Items must be unworn, unwashed, unaltered, and with original tags attached.

  • Original shipping charges are non-refundable.

  • FINAL SALE & OUTLET:

    Products marked as “sale”, products part of a specific sale or promotion (e.g., Black Friday, CYBERMONDAY, 12 DAYS OF CHRISTMAS), products within our outlet sections or with a markdown of 20% or more, personalized items, socks, jewelry, special orders, holiday items, preorders, and gift cards may not be returned or exchanged.

  • For eligible items returned that are not folded properly or handled with care, a $10 restocking fee will be applied to cover the costs of ironing and repackaging.

RETURN PROCESS

  1. You can request and manage returns from your customer account. Use thislink to access self-serve returns.

  2. Please repackage the items securely for return. If reusing the original packaging, remove any labels unrelated to your return.

  3. Once we receive your return, you will receive an email notification. Please allow up to 5 business days for store credit to be issued.

GIFT RETURNS

  • To arrange a gift return, please email us at info@shopelrincondemaria.com for assistance.

  • Gifts bought on sale cannot be exchanged.

  • If it has been more than 15 days since the gift was fulfilled to the original buyer, exchanges will be handled on a case-by-case basis. Regular return rules apply.

GIFT CARDS

  • We offer electronic and physical gift cards. Electronic cards are sent to the provided email, and physical cards are mailed to a specified address.

  • Gift cards may only be used toward purchases made on our website. They cannot be exchanged for cash and will not be replaced if lost or stolen.

STORE CREDITS

  • Store credits are valid for 6 months from the date of issuance and are added to your Rinc0n account.

  • Store credit cannot be transferred to another person and can only be used by the original buyer.

  • The value of the store credit will appear at checkout under the Store Credit section. You can select to apply store credit during the checkout process as one of the payment methods. If you have any issues, please reach out to our team at info@shopelrincondemaria.com 

STORE CREDITS & RETURN COSTS ON ORDERS THAT QUALIFIED FOR FREE SHIPPING

  • If your order qualified for free shipping and you return items that contributed to the free shipping threshold, we will deduct the original shipping cost from your store credit.

OVERUSING THE RIGHT TO RETURN

  • We reserve the right to refuse returns if we believe a customer is abusing the return/exchange policy.

  • Returns that do not meet our policy will not be accepted and will be returned to the customer at their expense. For unclaimed items or if the customer refuses to pay the shipping cost, we will donate the items to charity after 2 months. No exceptions.

ADDITIONAL NOTES:

  • We offer a prepaid return label for U.S. customers. If you choose to use this label, the shipping cost will be deducted from your store credit. If you prefer to use your own shipping method, shipping costs will not be deducted from your store credit.

  • International clients must coordinate shipping returns themselves, as prepaid return labels are only available for U.S. customers.

  • If a customer keeps less than the minimum value required for free shipping (e.g., $150), we will charge the original shipping fee before issuing store credit.

Customer Support

Our customer support team is available to assist you with any questions or issues regarding your order. You can reach us through:

We are here to help from Monday to Friday, 9 AM to 6 PM EST.

WhatsApp Community Rules

We have a WhatsApp Community for our customers to engage in discussions, share trends, and learn about new arrivals. Here are the guidelines to keep the community friendly:

WhatsApp Community Rules:

  • Please be respectful and considerate of others.

  • Any inappropriate behavior, including spamming, offensive language, or disrespectful comments, will result in removal from the group.

  • Let’s keep the conversation enjoyable and positive for everyone!

Gift Wrapping Policy

Gift wrapping is available to make your gifts even more special. Here are the details:

  • Complimentary Gift Wrapping: We offer one complimentary gift wrap for fully priced items per order.

  • Additional Gift Wrapping: If your order includes multiple gifts or discounted items, extra gift wrapping is available for $5 per item. This includes premium wrapping, a card, and a gift bag.

  • Gift Wrapping Standard: All gift wrapped items will be finished with premium paper, a ribbon, and a personalized gift tag.

Thank you for shopping with El Rincón de María!

We are committed to providing high-quality service and a smooth shopping experience for all our clients. Should you have any questions about our policies, please reach out to us, and we will be happy to assist you.

FREE SHIPPING

Orders Over $150 are Shipped to You at No Cost (US & PR only).

Read our shipping policy here.

Easy returns

Return your purchase within 15 days and receive store credit. Initiate your return here.

Secure payments

We accept all credit cards. We also offer payment via Google Pay, Apple Pay, Venmo & Zelle.

Need help?

Use our live chat, call us or email us with any questions. We speak Spanish and English.