Frequently Asked Questions
For any other questions, feel free to reach out to our team at firstname.lastname@example.org
No, we are an online retailer. We do not have a physical location nor a showroom at the moment.
We have 2 big seasons- Spring Summer and Autumn Winter. We usually receive new items on a weekly basis except for December and July.
No, we have over 30+ brands and they are from different countries. Most are Spanish, Portuguese and French.
We currently have stock for children sizes 0m to 12T.
We only restock our timeless pieces like our crib sets and piquet dresses. We also restock our classic shoe styles.
Our main office is in Miami. This is where we ship from.
We try to fulfill orders promptly. We usually ship orders within 1-2 business days. Times may vary for preordered items or during peak season but we will let you know if that is the case.
In order to calculate when you will receive your order, add processing time to the delivery time estimated at checkout.
Example:USPS Priority is 2 business days for delivery. You need to add 2 processing days plus 2 delivery days to get an estimated time of when you can expect your package.
For domestic orders we use USPS and UPS mostly. For international orders we usually use what you pick! USPS economy shipping is the preferred method.
We also offer UPS, DHL and Fedex since they work great for expedited services.
No, these are the responsibility of the customer.
Contact your local government offices if you want to know before hand what the estimated costs for these will be.
Please bear in mind that we do everything in our power to fulfill as quickly as possible but processing times are 1-2 business days. If you need something urgently, we strongly suggest you contact us before you pay for expedited shipping.
Orders placed after 12 pm are treated as if they came in the next business day.
It is very rare for orders to get lost or stolen but it does happen! Even though insured shipping options are more expensive, we always strongly suggest to pay for one of these options for your order. Remember, our store isn't liable when this happens and you will have to open up claims with the carriers.
Please contact us right away! Take pictures and or videos. Our team will do everything possible to fix the problem. Please be advised, though, that it is up to us to decide if we will exchange it or give you store credit. This will be handled in a case by case basis.
refunds & returns
We don't offer refunds. We offer store credit, which is valid for 6 months after issuing, and is sent out as an electronic gift card.
If your order is eligible for returns, you have up to 15 days after delivery to do so. We will need to receive the item back in our warehouse by day 15. This applies to international orders as well.
Customized items or those marked on sale are final sale and won't be exchanged or refunded.
We will do everything possible to help you out with your exchange but please note we don't reserve items. We will process the exchange once we receive the first item back at our warehouse.
To be eligible for return, your item(s) need to be unworn, unwashed, and unaltered with original tags attached.
To return your product by mail, please follow these steps:
- Send us an email to email@example.com, indicating order number, the reason for return and whether you would like an exchange. We will send you return details on our email. To complete your return, we require a receipt or proof of purchase.
- Please ship your package using a trackable, insured shipping method. Customer is responsible for the shipping costs of the returned item. We can provide return labels but the amount paid for postage will be deducted from your store credit.
- You will receive an email once return has been processed. Please allow 5 business days from the time we receive your return for store credit to be issued.
We don't but in an effort to make the process as easy as possible, our team can send you a return label. The cost of the label will be deducted from your store credit but it will be cheaper and faster than going into the post office yourself.
Yes we do! Make sure to DM/message us if you want this to be included or include it as a note at check out.
Yes we do! We only offer electronic gift cards but you can send them to your family and friends.
Yes! You can add it during the check out process. If you feel more comfortable, you can also email or text the team and we will add it ourselves.