Free shipping on US orders of $150 USD or more. Please note that due to COVID and increased shipping volumes, shipping times might be affected.

Shipping & Return Policy

 

Shipping and Return Policy

Shipping to the US:

We make every effort to fulfill our orders promptly. We ship in stock items within 1-2 business days and personalized items within 7-10 business days. Orders placed over the weekend will be processed on the next business day.

We ship all orders using USPS Priority Shipping.

We offer FREE SHIPPING on all orders over $150.

International Orders

We will be happy to offer a quote based on your destination country and the shipping methods available. For some countries we already offer flat-fee shipping rates and courier options. Please contact us via email for further details.

Returns and Exchanges

You can return eligible item(s) for store credit within 15 days of purchase or delivery date either by bringing it to our office located at 530 Valencia Avenue, Unit 2 Coral Gables, FL 33134 or by mailing the return to the return address listed below.

To be eligible for return, your item(s) need to be unworn, unwashed, and unaltered with original tags attached.

To return your product by mail, please follow these steps:

  1. Send us an email to elrincondemaria.es@gmail.com, indicating order number, the reason for return and whether you would like an exchange.

  2. Mail return item(s) to:

El Rincon de Maria

Attn: Ana Maria Certain

530 Valencia Avenue

Unit 2

Coral Gables, FL 33134

  1. Please ship your package using a trackable, insured shipping method. Customer is responsible for the shipping costs of the returned item.

  2. You will receive an email once return has been processed. Please allow 7 business days from the time we receive your return for store credit to be issued.

Please Note:

  • Shipping charges are non refundable.

  • Products marked as “sale” or bought on sale may not be returned or exchanged.

  • Personalized items may not be returned or exchanged.

  • Gift cards may not be returned or exchanged. 

  • To complete your return, we require a receipt or proof of purchase.

  • To arrange a gift return, please email us and we will assist you further.

  • Returns that do not meet our policy will not be accepted and sent back to the customer.

 

PICKUPS

Click & Pick up! It's easy, convenient, saves time and it's FREE! Our Office Pickup service allows you to make purchases online and pick up your order at  530 Valencia Avenue, Unit 2, Coral Gables FL 33134. 

Get your orders faster and avoid shipping charges.  This service is designed to offer you the highest level of quality and convenience for the least amount of time, cost, and effort on your part.

Our promise to you is that once you place your order, it will be ready & waiting for you at our office within the next business day (except for those items that need to be personalized).

Holiday and special events may affect pick up hours. An email notification will always be sent to inform you of your order status. If under any circumstance this may affect online fulfillment, we will always email you to notify the soonest we can fulfill your order.

Please read below for further details:

  • How do I know when my order is ready for pickup? 

    • You will receive a fulfillment email confirmation to assure you, your purchase is ready for Pick Up!

  • Where  can I pick up my order? 

    • Due to COVID, packages will be handed out at the door and marked with the customer´s name.

  • Who do I contact with any questions about my Pickup?

    • For order status, please contact us by email at elrincondemaria.es@gmail.com and we will answer you as soon as possible. You can also reach us at 786-247-8770.

  • Can I return or exchange my order at pickup location? 

    • Yes, our standard return policy applies to Pick-up orders.

  • Who Can Pick-Up My Order?

    • The billing person is designated as the person authorized to pick-up the order. If you would like to designate someone other than this person, please notify us.

 

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