Shipping & Return Policy
Shipping and Return Policy
PICKUPS
Click & Pick up! It's easy, convenient, saves time and it's FREE! Our Office Pickup service allows you to make purchases online and pick up your order at 530 Valencia Avenue, Unit 2, Coral Gables FL 33134.
Get your orders faster and avoid shipping charges. This service is designed to offer you the highest level of quality and convenience for the least amount of time, cost, and effort on your part.
Our promise to you is that once you place your order, it will be ready & waiting for you at our office within the next business day (except for those items that need to be personalized).
Holiday and special events may affect pick up hours. An email notification will always be sent to inform you of your order status. If under any circumstance this may affect online fulfillment, we will always email you to notify the soonest we can fulfill your order.
Please read below for further details:
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How do I know when my order is ready for pickup?
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You will receive a fulfillment email confirmation to assure you, your purchase is ready for Pick Up!
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Where can I pick up my order?
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Due to COVID, packages will be handed out at the door and marked with the customer´s name.
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Who do I contact with any questions about my Pickup?
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For order status, please contact us by email at elrincondemaria.es@gmail.com and we will answer you as soon as possible. You can also reach us at 786-247-8770.
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Can I return or exchange my order at pickup location?
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Yes, our standard return policy applies to Pick-up orders.
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Who Can Pick-Up My Order?
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The billing person is designated as the person authorized to pick-up the order. If you would like to designate someone other than this person, please notify us.